Terms and conditions apply, please ask for details © copyright 2018
LONDON & SE ENGLAND
SERVICES AVAILABLE MONDAY-
TEL: 02033978970 EMAIL: info@topmarks-
Frequently Asked Questions (FAQS)
Carpet & Upholstery Cleaning Questions
End of Cleaning Questions
We cover all of London and most of South East England; including Buckinghamshire, Bedfordshire, Berkshire, Surrey, Sussex, Hampshire and Essex. We also cover the whole of the metropolitan Birmingham area.
To obtain our best prices, please use our instant online quote generators (for carpet cleaning and end of tenancy cleaning only). Alternatively, for small jobs we are able to give you an accurate price over the phone (which includes most residential jobs), provided you can supply us with sufficient details and rough measurements. For larger jobs or regular contracts we would usually recommend a free no obligation site survey, we would then prepare and send you a detailed written quotation. Alternatively we can produce a quotation using photographs and/or site plans if access is difficult or not possible.
Credit facilities are subject to status and are typically made available to government or government agencies and established businesses and organisations. We generally offer 7-
Cash, cheques (for regular clients or businesses only), credit or debit cards, bank transfers and Pay Pal. All electronic payments from private residential clients (credit or debit cards, bank transfers and Pay Pal), must be made and received in advance of service delivery, unless you are a regular client or you have an account with us (please ask beforehand). There is a 4% surcharge for Pay Pal, credit card or debit card payments.
Yes we do, we offer several eco-
Carpet & Upholstery Cleaning Questions
Whilst we will endeavour to attain the best possible cleaning result, it is not always possible to remove all staining or marks from a carpet. For the vast majority of carpets we can achieve a very good result, however outcomes can vary depending on the nature of the staining and the carpet type.
Yes we are able to clean curtains whilst they are hanging, for deep cleaning however, your curtains will need to be taken down and cleaned offsite.
In most instances yes (over 90% of rugs), but some rugs may need to be taken away for more specialist treatment, our operator can advise you when on site.
We can clean and freshen most fabric types subject to inspection and testing (for colourfastness). We will sometimes recommend that loose or removable coverings are machine washed or dry cleaned for a more effective result.
Yes, most upholstered office furnishings use highly cleanable fabrics and typically very good results can be obtained.
Yes, car manufacturers typically use highly cleanable fabrics and upholstery, typically very good results can be obtained.
None of the products we use give off any harmful vapours or leave dangerous residues. Most of the chemicals we use are just detergents which have been specially formulated for use on carpets, they are no more harmful than other household detergents that you may find in your home.
We will move easily movable furnishings like tables, chairs and most sofas. We move beds to one side if they are on casters and space allows. We don't move heavy or fragile items or electronic equipment like TV’s (unless they are on a stand that can be easily moved).
Most of the water used in the cleaning process is extracted using powerful vacuum motors, however some moisture will be retained by the carpet. After cleaning, most carpet types typically take 2-
All jobs vary so that we can never be precise, but as a general guide (including setup and packing away time), a one room job might take around an hour, whereas a three bedroom house might take around three hours to complete
End of Tenancy Cleaning (EOT) Questions
We offer a range of services and cleaning specifications to meet the specific need of our clients. You may need to refer your tenancy agreement or managing agent to clarify what their exact checkout expectations are. For instance, in most cases tenants are required to have the carpet professionally cleaned before moving out, but this is not always the case. Generally, our standard EOT service is suitable for more than 90% rental properties. Cleaning options are detailed in our downloadable brochure.
We are happy to guarantee that we will fulfil the service that you ordered and specified to a high standard, any oversights are always rectified promptly. What we cannot guarantee however is the prompt return of your deposit, that is entirely down to your landlord and managing agent -
All jobs vary so that we can never be precise, but as a general guide, a one bedroom flat might take around five hours, whereas a three bedroom house will probably require a full working day (eight hours) to complete.
|End of Tenancy Cleaning|
|Cleaning & Decluttering|